Royal Caribbean dumps couple and tells them not to come back

An experienced cruise couple (Brenda and Gerald Moran) from Cleveland are/”was” huge fans of Royal Caribbean. For the past few years that went on about two cruises a year and sunk their money into Royal Caribbean stock.

The couple experienced a plethora of problems over the last three years: the toilet overflowed and left an unpleasant odor in the room (according to them the cruise ship refused to assign them another room-though they did clean up the mess), birthday greeting being delivered to the wrong stateroom, they were locked out of their cabin for a few hours. They sent a “lovely” correspondence to the cruise line. Royal Caribbean extended an olive branch and tried to solve the problems and extended discounts and onboard credits.

Royal Caribbean came to the conclusion that they couldn’t satisfy this couple and they were not happy about the couple blogging about their bad experiences and the compensation that they received. So last November, Royal Caribbean notified the couple that they were no longer welcome (and never to come back) on any Royal Caribbean International ship, including the company’s subsidiaries Celebrity and Azamara.

Apparently Royal Caribbean was feed up with the complaining and figured the best way to solve the problem was to throw them off all of their ships forever. Needless to say the couple was shocked and amazed.

Do you think Royal Caribbean made the right decision?

www.FreshCustomerService.com

Oil gushed past $127!

Oil prices rose more than $3 a barrel, moving beyond $127 for the first time Friday and putting even more pressure on skyrocketing lofty gasoline and diesel prices ahead. This can’t be real good news, considering the beginning of the summer season is days away.

Part of the rationale is apparently due to the speculation that China’s demand for diesel needed to fuel its power plants would rise even higher in order to deal with the massive reconstruction efforts as a result of the earthquake (certainly our best wishes and thoughts are with China as they cope with this sad event).

I am constantly hearing stories of hard working individuals and families who are struggling just to put fuel in the car to go to work.

At $4 a gallons even the middle class worker is struggling.

What will you do to make it through this difficult time of rising gas prices?

www.TheMichaelDBrown.com
www.FreshCustomerService.com

Lock in your gas prices for three years?

Chrysler announced an offer that caps the price of gasoline at $2.99 a gallon for three years for people who buy or lease new vehicles from Wednesday through June 2. The offer is based on 12,000 miles of driving per year at the vehicle’s rated fuel economy.

Customers will get a card for buying gas that is linked to their own charge account, Chrysler said. The customer will be billed $2.99 a gallon, and Chrysler will pay the rest.

Actual savings depend on what happens to gas prices over the next three years, but based on the $3.61 a gallon average price reported Monday by AAA, someone buying a 2008 Chrysler PT Cruiser, which gets an estimated 21 miles per gallon in city driving, would save $355 a year.

How likely will this deal make you buy one of the 23 Chrysler cars?
A. Very likely
B. Somewhat likely
C. Not likely
D. Maybe, maybe not

www.FreshCustomerService.com
www.TheMichaelDBrown.com