“The lawsuit accuses Dell and DFS of engaging in ‘bait and switch’ financing tactics and failing to provide their customers with adequate customer service. It also charges Dell and DFS with perpetuating numerous other deceptive business practices relating to their technical support services, promotional financing, rebate offers, and billing and collection activity.”

Now I am not sure if Dell is guilty or not. Though I find it interesting that the court is having to alert Dell of what is been called inadequate customer service.

Do you think Dell is guilty of not providing adequate customer service?

Michael D. Brown