This revolutionary and often controversial approach to customer service is the subtitle of my new book, Fresh Customer Service (Treat the employee as #1 and the customer as #2 and you will get customers for life).

My approach to customer service has been featured on a number of radio shows, in national print media, and also featured in a newspaper in India.

But what do you think about this statement?

Fresh Customer Service will be featured at Borders on April 26, 2008 @ 2:00 PM. Be ready to discuss! Here are the details:

Meet the Author: Michael D. Brown, MBA
(Click to register.)

Fresh Customer Service

Saturday, April 26, 2:00pm
Borders Bookstore
9595 Six Pines Drive, The Woodlands, TX
Phone: 832.585.0051