Category: Blogroll


The CEO of Starbucks, Howard Schultz revealed a laundry list of “saviors” for the struggling coffee giant.

During the annual meeting on Wednesday Howard made it clear that he was not going to go down without a fight.

Here are his suggestions for breathing life into the company:

New espresso machines- They will put in high-tech espresso machines in all U.S. stores. This shorter and faster machine will make the customer experience better.

New coffee ground fresh- The coffee used to make the daily drip coffee will come from fresh ground beans.

Networking site- In an attempt to pull the younger crowd into the doors, they will launch mystarbucksidea.com. This site will be used to get ideas and chat with customers.

Loyalty cards- The Starbucks Rewards Program will initially offer free extras to customers. I am not sure what happens after the “free period”

French-press coffee- A special French press machine will offer individual cups of brew

Green connection- They will do more with Conservation International, including making a financial commitment.

Giving the tough economic situation, do you think the “saviors” will save the coffee giant? Or should they just drop the price of their products?

http://www.FreshCustomerService.com

The London government has awarded McDonald’s, a rail company and an airline the right to award credits toward a high school diploma to employees who complete on-the-job training programs.

The government is giving the U.S. burger chain — along with a rail company and an airline — the right to award credits toward a high school diploma to employees who complete on-the-job training programs.
The plan, announced Monday, is part of a push to improve skills among young people and offer even workers who dropped out of school years ago a chance to gain official qualifications.
It’s the first time commercial companies have been allowed to award nationally recognized academic credits for their own workplace training plans. Experts and business leaders had a mixed reaction to the plan, already being dubbed “McQualifications.”
McDonald’s employees will initially be offered a “basic shift manager” course to train staff in everything they need to know to run a McDonald’s outlet — from hygiene to customer service.

One of the biggest gripes among retailers is their complaint that frontline employees lack education and skills. They go on to complain that our education system is not adequately preparing young people for the work force. London has taken a radical step in a good direction by allowing companies to help educate the workforce.

Not only will this help the employees gain credit toward a diploma it will give the much needed training and skills that will help the business deliver a higher level of customer service which will lead to a healthier bottom line.

Do you think this is a good idea?

http://www.freshcustomerservice.com